Returns and Refunds
1. No returns after completion
DomainEmpire Ltd sells domain names under individual contract. It is not a retail store and it is not a domain registry. Once a sale is complete, the domain is not returnable and the purchase price is not refundable.
2. When a sale completes
A sale completes when the escrow transaction closes and the funds are released to the seller. Until that moment the transaction is governed by the rules of the escrow provider chosen for it — Escrow.com, EscrowDomains.com, Sedo or GoDaddy — including its own inspection, rejection and dispute procedures. Those rules are set by the provider, not by DomainEmpire Ltd, and we recommend reading them before committing to a purchase.
3. Why we do not offer returns
A domain name is not a stock item. Its value depends on its history and reputation: how it has been used, where it has pointed, and whether it appears in spam or abuse databases. Even brief use can cause lasting damage that returning the name cannot undo. For this reason DomainEmpire Ltd does not operate a trial period or a return scheme.
4. Buy-back by prior written agreement
DomainEmpire Ltd may agree to repurchase a specific domain, in writing and before the sale. Any such arrangement is agreed case by case, has no standard terms, and does not apply where the domain has been used for fraud, abuse or any unlawful purpose. Absent a written agreement made before the sale, no buy-back right exists.
5. Reversing a transfer
A completed transfer is not readily reversible by DomainEmpire Ltd or by a registrar acting alone. Mechanisms outside our control exist — ICANN's Transfer Dispute Resolution Policy, the Uniform Domain-Name Dispute-Resolution Policy, and court orders. ICANN also requires a 60-day inter-registrar transfer lock following a change of registrant, which can delay any return that has been agreed.
6. Consumers
Nothing in this policy affects the statutory rights of buyers who purchase as consumers.